The first day at a new job may make you very clumsy. You’re stumbling between projects and people, wondering about everything, and treading cautiously in case of screwing things up. It is never easy being new, but having someone to help you makes it easier.
Warming-up Match the vocabularies with the corresponding descriptions about people in business. Use the e-dictionary given below to help you if you don’t know the words and write down the words.
employer ( ) shareholders ( ) supplier ( ) staff ( ) workers ( ) competitor ( ) executive ( ) personnel ( )
- A person (or company) which for whom another person works.
- People working for an organisation or taking part in a military operation.
- People or institutions who own part of a private or public company.
- positions in a company are senior management positions.
- All the people employed in an organisation.
- The person or company which provides materials for another company.
- A person or company trying to succeed in the same marketplace.
- A person employed by an organisation who is not a manager.
Link of E-dictionary: http://dictionary.cambridge.org/
Objectives: recognize/ distinguish different roles of people in business issues (Hughes, 2014).
The task is selected from LearnEnglish: http://learnenglish.britishcouncil.org/en/
Listening Task To help you settle down, one of your new colleagues will take you a tour around the company and introduce some regulations of the company. Listen to the tape, suppose you are Helena and Dionne is the one who will take you around the company, take down notes and complete the tasks below.
Gap filling (NO MORE THAN TWO WORDS)
(1) The meeting room is _______, which is available for ______ people getting together.
(2) You can get the stationery behind the ________.
(3) Your seat is ________ to Dionne’s.
Choose True/ False/ Not Given
(4) Fax machine is next to photocopying.
(5) You need to put the piece of paper face down when using the fax machine and printer.
Self Evaluation: Now listen to the radio clip again and check your answers with the scripts. Click here to check the scripts: http://downloads.bbc.co.uk/worldservice/learningenglish/webcast/scripts/business_lg_to_go/bltg_02.pdf
Objectives: develop listening skill in understanding greetings and introductions (Hughes, 2014).
Follow-up Exercise: After familiarizing with the new environment, you are introduced to other colleagues. This is a good time for you to present yourself and get to know other people. Now listening to another radio clip.Think about the way that Dionne introduced you (Helena) and design your self-introduction to the others.
You may talk about:
- greetings to everyone
- Who you are; where you come from?
- What are you good at?
Objectives: develop oral skill in providing personal information(Hughes, 2014).
Reading Task Read the passage about coaching and choose the most appropriate title for each paragraph. Given that it might be uncomfortable for you to read such an long article on webpage, you may download the article from Hojoki (or mendely) on your ipad or print it out.
- The benefits of coaching
- The growing need for coaching
- what happens in a coach session?
- The role of the coach
- The process of coaching
- The recent growth in coaching
- coaching: what does it mean?
An introduction to coaching
A Coaching is a useful tool in today’s challenging world of business and commerce. Companies are downsizing, merging and restructuring and there is far more job transition than before. Sometimes managers are no longer equipped to do their work because their jobs have changed so much. They were originally trained to do one job but that training cannot be applied to the job they are doing today. Coaching is also one of the most powerful tools that a leader has in order to improve the performance of his team.
B Coaching is a partnership between an individual or a team and a coach. For the purpose of this article we will refer to an individual but the concepts are exactly the same for a team. First of all the individual identifies his objectives. Then, through the process of being coached, he focuses on the skills he needs to develop to achieve those objectives. In professional coaching the individual begins by leading the conversation and the coach listens and observes. Gradually, as the coach begins to understand the individual’s goals, he will make observations and ask appropriate questions. His task is to guide the individual towards making more effective decisions and eventually achieving his objectives. Coaching looks at where the individual is now and where he wants to get to.
C Between the initial interview and an individual achieving the goals he identified, there is a process in which the two parties meet for regular coaching sessions. The length of time each session lasts will be established at the start of the partnership. Between sessions an individual might be expected to complete specific tasks. A coach might also provide literature for the individual to study in preparation for the following session. Most coaches employ an “appreciative approach” whereby the individual identifies what is right, what is working, what is wanted and what is needed to get there. An appreciative approach focuses more on the positive rather than problems.
D An individual who enters into a coaching partnership will usually adopt new perspectives and be able to better appreciate opportunities for self-development. Confidence will usually grow and the individual will think more clearly and be more confident in his roles. In terms of business, coaching often leads to an increase in productivity and more personal satisfaction. All of this leads to a growth in self-esteem.
E In a coaching partnership the coach first needs to listen carefully in order to fully understand the individual’s situation. He needs to support and encourage forward-planning and decision-making. A coach also needs to help an individual recognise his own potential and the opportunities that are on offer. A good coach will guide an individual to fresh perspectives. Finally, the coach must respect the confidentiality of his partner.
F Coaching can bring out the best in workers, highlighting what they can achieve if they are given the right support. Both individuals and teams can enjoy an increased level of motivation after receiving the right coaching. When individuals are keen to make progress in their jobs, they usually enjoy being coached and find the experience extremely useful.
(Texts are selected from: http://learnenglish.britishcouncil.org/en/business-magazine/introduction-coaching)
objectives: develop skimming skills in reading and have a basic understanding about coaching.
Follow-up Exercise Now read the passage again and complete the gaps below (NO MORE THAN ONE WORD).
1) Some managers are unable to do their jobs because their training is _________. 2) Coaching is a partnership between a coach and _________. 3) A coach needs to have excellent ________skills. 4) The __________ identifies the objectives. 5) In an ”appreciative approach” the individual focuses on what is going ______. 6) It is important for the individual to __________ his perspectives.
Word-formation Put the verb given into the correct form. Managers often want ________ (use) coaches themselves. Coaches need _____ (know) what a workers’ goals are. Employees enjoy ________ (have) an opportunity to identify their strengths. Companies need ______(increase) productivity. Businesses have stopped _________(use) the old techniques of training. Coaches recommend_________(meet) regularly to discuss progress. Some employees refuse____(be) coached. The business risks _______(lose) clients.
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